Developer Support
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Frequently Asked Questions
How do I get API credentials?
Register for an account, request access to an API product, and upon approval your credentials will be generated automatically.
What authentication method do the APIs use?
APIs use issued credentials/tokens and authenticated HTTPS. Depending on the API and integration, authentication may use OAuth 2.0/OIDC bearer tokens or customer-specific API credentials. Access is provisioned to an identified customer/integration, limite
What are the rate limits for the APIs?
Rate limits are documented specifically for each API within the API documentation.
Are there sandbox environments for testing?
Yes. All APIs have a sandbox environment accessible at sandbox-api.connectbase.com. Sandbox calls don't count against your production quota. Use the Test this API tab on any API detail page to test directly in your browser.
Which programming languages have official SDK support?
Official SDKs are available for JavaScript/Node.js, and Java. See the SDK documentation for installation instructions.
How do I report a bug or request a feature?
Log any bug or feature request at support.connectbase.com.
What does the SLA cover?
Please refer to your agreement for SLA details.
Can I use the APIs for international addresses?
Yes. The International Address Validation API supports 254 countries with varying geocoding precision levels (Delivery Point, Premise, Thoroughfare, Locality).
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